Some of the basic service packages RAMS Group offers are described briefly below:
Service Type | Description | Features |
| Basic | Provision of billing services with basic configuration and reporting features. | - 7/24 Service Availability
- Sharen Hosting Environment
- Secure web based CSR/user access
- Electronic delivery of Invoices
- Periodic preformatted reports for management and accounting purposes
|
| Basic Plus | Consists of Basic Package plus: Security Package Automated Payment Automated Dunning - Batch Payments
| Basic Package Features plus: - Enhanced Reporting for management and accounting purposes
- Enhanced user access
- Security Policies
- Managed Firewalls
|
| Comprehensive Service | Basic Plus Package plus: Enhanced Security Package Automated Provisioning rules Ticketing Module User Trouble Shooting features
| Basic Plus Package plus: CSR Ticketing and troubleshooting Automated email communication tools Web user ticketing requests and follow up Automatic activation / deactivation of services
|
| Subscriber Management | Comprehensive Service Package plus: | Comprehensive Service Package plus: - On premises CPE management
- Retail outlets
- Product and process flow management
- Call Center functionality
|
| Full RAMS Managed Billing Service | Subscriber Management Package plus: - VoIP / Enhanced Rating Module
- Prepaid Billing Module
- Selling Program
| Subscriber Management Package plus: - Product and process flow management
- Comprehensive rating module features
- Prepaid and calling card features
- Up selling functionality
|
| Dynamic RAMS Managed Market Share Improvement | Full RAMS Managed Service Package plus - Dealer/Reseller Module
- Enhanced Product Marketing Programs
- Marketing Program
| Full RAMS Managed Service Package plus: |