Telecommunication Billing Software

Why telecom billing solutions are for your company

Telecom billing software and managed services specific for telecommunications companies will reduce cost of ownership, improve productivity across all departments, increase customer satisfaction and increase revenue per user (ARPU). Understanding and controlling telecommunications information has become a key concern for business executives and IT/telecom managers. It has become increasingly difficult in today's times. Complex technologies, overwhelming choices, vendor support problems, and a lack of resources and tools all compound the situation. RAMS Group offers the flexibility of offering an integrated telecommunication billing software, systems integration and managed services in one feature-rich package.

Systems Integration

By choosing a professional Telecommunications Billing Software Integrator Company will help CSPs integrate to OSS, CRM applications with third-party billing systems more quickly and easily and the ability to:

  • Bill more quickly and accurately when an order is placed by communicating relevant account, order and product information to the billing system in the form of a communications industry-specific XML message
  • Track all messages published to the billing system and update customer records accordingly
  • Maintain accurate data by synchronizing the product catalog with the billing system
  • View bill summary information and bill images, as well as search customer records by account, order or product/item number - allowing customer service representatives to call up relevant data when responding to customer inquiries

Managed Services

Typical Managed Services range from 3 to 5-years agreement, Telecommunication companies use managed services billing and customer care solutions to improve and streamline its customer support and billing services. The telecom billing solution typically automates and supports all aspects of customer service, from customer service set-up and account management to billing. The telco billing software provides Service Providers with the latest in billing and customer care capabilities through managed services arrangement whereby the billing software company maintains and operates the billing application in its data center. This arrangement is especially beneficial to telecommunications companies that want an alternative to the escalating costs of enhancing and supporting an in-house legacy customer information system (CIS), or to those looking for an alternative to expending considerable capital upfront to purchase a new third-party CIS software application only to have to continue to bear the full cost of supporting and improving the application in-house.

Under a managed services agreement, telecom billing software companies operate and maintain service provider's billing application with a dedicated program support group at the telco billing's company offices and data center. This group is responsible for day-to-day operations support, problem fixes, system enhancements, release/version control, test and development platforms, business process help desk, and technical support (help desk and "how to" support).

A managed services billing solution delivers ease, flexibility, efficiency and control to support Telco's current customers and evolving billing requirements. Service Provider's customer service representatives will have direct access from their desktop PCs to the billing application via a secure internet connection.

Benefits for Telecom Service Providers include:

  • Consolidation of billing support resources around a single billing application
  • Improved customer service features and capabilities, including a 100% web-based graphical user interface to speed customer service access to the billing application
  • Reduction in the time and expense of training new customer service representatives
  • New capabilities for improving the bill format and explaining customer's usage
  • Cost reduction through new capabilities to utilize the customer bill to communicate service upgrades and promotions
  • Regular functionality upgrades to the billing application to keep it current with evolving billing and customer care needs
  • Predictable cost of service for the term of the contract with contracted guarantees of performance
  • New alternatives for account review and payment options such as electronic bill presentment and online or preauthorized payment

Find out more information regarding this, with this telecom billing solution company.